For more information about SupportAssist, browse to the SupportAssist for PCs and tablets Let us take the effort out of maintaining your Dell Computer or Tablet. Using the SupportAssist application provides automatic computer updates and detects issues that will be resolved for you.When you do not have another mouse or touch screen, you may have to press and hold the power button down for at least 15 seconds to turn the computer off, and you lose any data that is not saved. Save any data, close any open programs, and restart the computer.A notice that drivers are being installed may appear, if so, wait until a message that the drivers were installed before you use the mouse. Try your wired or wireless mouse on another computer, when available.
Try another wired USB mouse, when available. A notice that drivers are being installed may appear if so, wait until a message that the drivers were installed before you use the mouse. Try the wired USB mouse in another USB port on the computer. Ensure the surface that you are using has enough of a pattern in it that the mouse can tell when it has been moved (a mouse pad is best, since the mouse judges movement by reflections, a uniform surface is harder for the mouse to tell when it has been moved). For more information, see the How to Clean Your Mouse section. Ensure the optical opening on the bottom of the mouse and around the scroll wheel is clean. Reseat the wired USB mouse cable into the USB port. NOTE: The following steps apply to all brands of wired USB mouses. Insert the wireless USB receiver, as shown in Figure 3.įigure 3: Wireless USB Receiver Insertion. Look under the mouse buttons where the batteries are or in the battery compartment on a keyboard, but they are not shipped in those locations. When you cannot locate your wireless receiver after you have unpacked the devices, some mouses and keyboards have a place to store the wireless receiver. See Figure 2 for the typical location, size, and shape of the receiver.įigure 2: Wireless Receiver Location in Packaging The receiver has an informational tag that is attached to help you locate the receiver. The wireless USB receiver is under the keyboard when buying a keyboard or keyboard, mouse combination, and under the mouse when bought separately. 
When buying a keyboard or mouse separately from a computer: See Figure 1 to see the size and shape of the receiver. The wireless USB receiver is small and can be easily overlooked. Look in every compartment of the box that the devices came in.When buying a keyboard or mouse with a computer:
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